Customer Support
We're here to help. Whether you have a question about an order, a partnership, or one of our brands, you can reach a real person.
Orders, refunds & shipping
Volary Labs is the parent company; products are purchased on our individual brand stores, and each store has its own refund, return, shipping, and cancellation policies shown at checkout and in its footer.
- If your purchase was made on a brand store, the fastest help is that store's support and policy pages.
- Gearfinch — premium DIY model, puzzle & kit store: gearfinch.com (see its Refund, Shipping & Returns pages).
- Not sure which brand, or didn't get a reply? Email hello@volarylabs.com and we'll route you to the right place.
What we can help with here
- Questions about Volary Labs and our brands
- Partnership, press, or careers inquiries
- Privacy requests (see our Privacy Policy)
- Routing an order or refund question to the right brand store